Telehealth & Customer Care Standards – Module 9. TMCP Certification Program

$250.00

FLORIDA  PENDING – 10 CEU (2 Laws & Rules, 8 General Category)

NCCAOM – PENDING – 10 PDA (2 SA, 1 ET, 7 AOM-BIO Category)

Live Webinar.     Dates TBD.

Attention: the Traditional Medicine Clinical Practice Manual Textbook and Traditional Medicine Clinical Practice OFFICE and CLINIC Policies & Procedures Downloadable Manuals are required for this class.

Description

COURSE DESCRIPTION

Module 9 of the Traditional Medicine Clinical Practice Certification (TMCPC) Program emphasizes ETHICS AND PRACTICE MANAGEMENT. It covers legal standards in the practice of Eastern medicine via telehealth, focusing on healthcare laws relevant to telehealth, confidentiality, and compliance with applicable laws, rules, and regulations. This class covers topics such as telehealth logistics, including the selection of telehealth software vendors, telehealth etiquette, and billing for telehealth services. Eastern medicine practice standards, including TCM modalities for telehealth delivery and telehealth documentation specifics, will be discussed in detail. This class will develop HISTORY TAKING and PHYSICAL EXAMINATION competency specific to telehealth, including collection of the objective signs accordingly to the best practice standards. This class will provide an introduction to FORMULATING AND IMPLEMENTING PLANS FOR INDIVIDUAL PROFESSIONAL DEVELOPMENT competencies, including an overview of sources of ongoing professional development, education, and research, both classical and contemporary, and emerging technology systems for information access and management.

This module emphasizes PRACTICE MANAGEMENT. It covers standards for clinical practice in traditional medicine, with a focus on office functionality and customer care. Scheduling, healthcare records management, patient communication, and informed consent will be discussed, with an emphasis on compliance and safety. Multiple office form templates will be discussed in detail. Learners will master ethical professional conduct, risk management, and quality assurance programs. Templates of the associated forms and clinic policies will be reviewed.

COURSE LEARNING OUTCOMES, GOALS & OBJECTIVES 

  1. Discuss Telehealth Position in the United States Healthcare
  2. Learn Laws, Rules, and Regulations Pertaining to Telehealth
  3. Discuss HIPAA Compliance
  4. Explore Telehealth Logistics
  5. Reinforce Telehealth Practice Standards
  6. Discuss Coding & Billing for Telehealth
  7. Understand Customer Service Standards in Healthcare
  8. Demonstrate Knowledge of Front Desk Operations
  9. Learn Components of the Health Record
  10. Demonstrate Knowledge of the Paper Health Records
  11. Demonstrate Knowledge of the Electronic Health Records (EHR)
  12. Reinforce Health Record Forms

REQUIRED TEXTBOOKS & EDUCATIONAL MATERIALS:

  1. The Traditional Medicine Clinical Practice Manual Textbook (is printed on demand, and ships directly from the publisher. Please allow at least 2 weeks for delivery.)
  2. The Traditional Medicine Clinical Practice OFFICE and CLINIC Policies & Procedures Downloadable Manuals

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